SynSight ERP

1. Who We Are and What These Terms Cover

SynSight ERP ("SynSight", "the Service") is a cloud-based garment manufacturing platform developed and operated by Syntera Labs (Pty) Ltd ("Syntera Labs", "we", "us"), a private company registered in South Africa (registration number 2026/348010/07), with its registered office at 24 Cradock Avenue, Rosebank, Johannesburg, Gauteng, 2196.

These terms are an agreement between Syntera Labs and the organisation that registers for the Service ("you", "the Customer"). By registering an organisation, accepting an invitation to one, or using the Service, you agree to them and to our Privacy Policy. If you register for a company, you confirm that you may bind it. A signed order or agreement with us takes precedence over these terms where the two differ.

2. The Service

SynSight provides tools for garment factories: styles and bills of materials, costing, purchasing and goods received, stock, production orders and their lifecycle calendar, cutting, bundles and barcodes, line balancing, line loading and output, quality, shipments, reports, integrations, and SynScout, an assistant that answers from your own data.

We improve the Service continually and may change features. We will give at least 30 days’ notice before removing a feature you rely on, and will not reduce the core of what your plan provides during a period you have paid for.

3. Accounts and Security

• Each person uses their own account. Accounts may not be shared.
• Every account must use a strong password and two-step verification. Keep sign-in details and backup codes safe.
• Administrators invite members, set their roles and remove them. You are responsible for who you give access to and for what they do in your organisation.
• Tell us at once at [email protected] if you believe an account has been misused.

4. Plans, Trials and Payment

• New organisations start with a free 14-day trial. No payment details are needed for the trial. At its end the Service continues only on a paid plan.
• Each plan covers one organisation and a number of people who may sign in, as shown on our pricing page when you subscribe. Pending invitations count towards that number. Larger packages are available by agreement.
• Plans are billed in South African rand at the fixed monthly price shown under Billing in the Service (Starter R599, Growth R1,299, Enterprise R2,499 at the date of these terms). Prices in US dollars on our website are a guide for customers outside South Africa; the rand price is what is charged. Syntera Labs is not registered for VAT, so no VAT is charged; if that changes, VAT will be added only after notice under the price-change clause below.
• Payment is by card through PayFast as a monthly recurring payment; SynSight never sees or stores your card details. Plans are billed monthly in advance and renew each month until cancelled. You may cancel at any time; the Service continues to the end of the month already paid for, and fees already paid are not refunded except where the law requires.
• We may change prices with at least 30 days’ notice by email; a new price applies from your next billing month after the notice period.
• If a payment fails, we will tell your administrators by email and the Service keeps working for 14 days after the paid month ends; if it is still unpaid then, the Service is suspended until a plan is paid. If you pay during a trial, the first paid month starts when the trial ends. Your data is kept during a suspension.

5. Your Data

• Everything you enter into SynSight is yours. You give us only the rights needed to host, process, back up, secure and support it to provide the Service to you.
• For personal information in your records, you are the responsible party (controller) and we are your operator (processor), as set out in the Privacy Policy. We process it only on your instructions under these terms. A data processing agreement is available on request.
• You are responsible for the lawfulness and accuracy of what you enter, and for having told your staff, operators and contacts how their information is used.
• Your organisation’s data is kept apart from every other organisation’s and is never shown to another customer.
• You may export your data through Reports at any time. When you close your account, data is deleted on the timetable in the Privacy Policy.
• We may use anonymous, aggregated figures about how the Service is used, which identify no person or customer, to run and improve it.

6. Acceptable Use

You agree not to: use the Service for anything unlawful; try to reach another organisation’s data; probe, scan or test the security of the Service without our written permission; overload or disrupt it; reverse engineer, copy, resell or sublicense it; upload malicious code; or use it to send unsolicited messages.

We may suspend access that breaks these rules, telling you why, and will restore it once the problem is resolved.

7. SynScout and Automated Features

SynScout answers questions and writes briefings from your organisation’s own records using Anthropic’s Claude models, as the Privacy Policy describes. It reads only and changes nothing. Like any AI system it can be wrong: it is an aid to the people who run the factory, not a substitute for their judgement, so check figures before you act on them. Use is metered per organisation to keep the Service responsive.

Calculated results such as line balances, cost sheets and schedules depend on the figures you enter. Check them before committing production or quoting a buyer.

8. Integrations

Where you connect SynSight to another service, such as SynLedger, you authorise us to send the relevant records to it for you and you are responsible for the credentials you provide. That service’s own terms govern what happens there.

9. Availability and Support

• We aim to keep the Service available at all times but do not promise uninterrupted access. We schedule maintenance outside normal working hours where we can and give notice of planned downtime.
• Your data is protected by our hosting provider’s automatic recovery copies, as the Privacy Policy describes.
• Support is by email at [email protected]. We answer on business days, South African time.

10. Intellectual Property

The Service, its software, design, names and logos belong to Syntera Labs. These terms give you the right to use the Service during your subscription and nothing more. Suggestions you send us may be used to improve the Service without obligation to you.

11. Warranties

We will provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided as is, without other warranties, including that it will be error-free or suit a particular purpose.

12. Liability

To the extent the law allows, neither party is liable to the other for indirect or consequential loss, lost profit, lost revenue or lost production, and each party’s total liability for all claims in any twelve months is limited to the fees you paid for the Service in those twelve months.

These limits do not apply to your payment obligations, to a breach of section 6, or to anything the law does not allow to be limited, including liability under the South African Consumer Protection Act where it applies and mandatory consumer rights in your own country.

13. Indemnity

You will indemnify Syntera Labs against claims by third parties arising from records or content you enter without the right to do so, or from use of the Service in breach of section 6.

14. Ending the Agreement

You may close your organisation at any time by writing to us from an administrator’s email address. We may end the agreement on 30 days’ notice, or at once if you materially break these terms and do not put it right within 14 days of our asking. If we end it without fault on your part, we will refund any fees paid for the period after it ends.

Sections 5, 10, 12, 13 and 16 continue after the agreement ends.

15. Changes to These Terms

We may update these terms. Where a change matters to you we will email account holders at least 14 days before it takes effect. If you do not agree, you may cancel before then; continuing to use the Service afterwards means you accept the change.

16. General

• These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction, after both parties have first tried in good faith to resolve the dispute between themselves. This does not take away mandatory protections of the law of your own country.
• Neither party is responsible for failure or delay caused by events beyond its reasonable control, such as power or network outages, natural disasters or acts of government.
• You may not transfer this agreement without our consent. We may transfer it to a company that takes over SynSight, and will tell you if we do.
• If any part of these terms cannot be enforced, the rest still applies. Not enforcing a right at once does not waive it.
• Notices to you go to the email address of your organisation’s administrators; notices to us go to [email protected].

17. Contact

Syntera Labs (Pty) Ltd, registration number 2026/348010/07
Registered office: 24 Cradock Avenue, Rosebank, Johannesburg, Gauteng, 2196, South Africa
Email: [email protected]
Website: synsighterp.com